FAQ
1. Do you have a money-back guarantee?
At Coconut Mood Club®, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. Here's what you need to know about our money-back guarantee policy:
Our 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all our iPhone cases and phone strap. This policy is designed to give you peace of mind when shopping with us.
How It Works
1. Purchase Window: The 60-day period begins from the date of delivery.
2. Eligibility: All products purchased directly from our official website are covered.
3. Condition: Items must be in their original, unused condition with all packaging intact.
Refund Process
If you're not satisfied with your purchase, here's how to initiate a refund:
1. Contact our customer service team within 60 days of receiving your order.
2. Provide your order number and reason for return.
3. Our team will guide you through the return process.
4. Once we receive and inspect the returned item, we'll process your refund.
Refund Methods
- Original payment method will be refunded (credit card, PayPal, etc.)
- Processing time: 5-10 business days
Exceptions and Considerations
- Shipping costs are non-refundable.
- Custom or personalized items may have different policies.
- Sale or clearance items might be subject to different terms.
Our Commitment to Quality
This money-back guarantee reflects our confidence in the durability and design of our phone case with strap and accessories. We're committed to providing you with top-quality products that enhance your mobile experience.
Need More Information?
For detailed information about our return policy or to initiate a return, please visit our Returns and Refunds page or contact our customer service team.
Remember, your satisfaction is our priority. We're here to ensure you love your Coconut Mood Club® products as much as we do!
2. What do you mean by "2-in-1 iPhone case"?
Our 2-in-1 iPhone case is an innovative phone case that offers dual functionality, transforming from a standard protective cover to a versatile phone case with strap. This unique design is made possible by two removable hooks strategically placed on the case.
Standard iPhone Case Mode
In its primary form, our product functions as a high-quality, durable iPhone case, providing robust protection against drops, scratches, and everyday wear. It's precisely engineered to fit your specific iPhone model, ensuring all buttons, ports, and features remain fully accessible.
Transforming into a Phone Case With Strap
What sets our 2-in-1 iPhone case apart is its ability to quickly transform into a phone case with strap. The removable hooks serve as anchor points for attaching a phone lanyard or phone strap, instantly converting your standard case into a wearable accessory.
Benefits of the Phone Lanyard Feature
By attaching a phone lanyard, you can:
- Wear your iPhone around your neck or across your body
- Keep your hands free while ensuring easy access to your device
- Reduce the risk of dropping your phone
Advantages of the Phone Strap Option
For those preferring a different option, a shorter phone strap can be attached, providing:
- A secure grip
- Reduced risk of accidental drops during one-handed use
- Additional carrying flexibility
The Innovative Removable Hook System
Our removable hook system is designed to be:
- Secure when attached
- Easy to use
- Non-intrusive when not in use
This allows you to seamlessly switch between a standard phone case and an iPhone strap case based on your needs and activities.
Explore Our iPhone Case Collection
To discover our full range of 2-in-1 iPhone cases and find the perfect blend of protection and versatility for your device, we invite you to visit our iPhone Case Collection.
Experience how our innovative design can enhance your mobile experience while keeping your iPhone safe and accessible.
3. What is the material of your cases?
At Coconut Mood Club®, we pride ourselves on using premium materials to create iPhone cases that offer superior protection and a luxurious feel. Here's a detailed breakdown of the materials and features that make our cases stand out:
High-Quality TPU Construction
The primary material used in our iPhone cases is high-grade Thermoplastic Polyurethane (TPU). This advanced polymer offers several benefits:
- Durability: TPU resists wear and tear, ensuring long-lasting protection.
- Flexibility: The material provides the perfect balance between rigidity and flexibility, allowing for easy installation and removal.
- Shock absorption: TPU excels at absorbing impact, safeguarding your iPhone from accidental drops.
Soft-Touch Finish
Our phone cases feature a sophisticated soft-touch finish, which provides:
- A luxurious, velvety feel in your hand
- Enhanced grip to prevent accidental slips
- Resistance to fingerprints and smudges
Microfiber Interior Lining
To further protect your iPhone, we've incorporated a microfiber lining on the inside of each case:
- Prevents scratches on your device's surface
- Offers additional cushioning against impacts
- Helps to keep your iPhone clean
Premium Steel Buttons
Our attention to detail extends to the button covers:
- Made from high-quality steel for durability and responsiveness
- Ensures crisp, tactile feedback for volume and power buttons
- Adds a touch of premium aesthetics to the overall design
Camera Protection
We've designed our cases with a raised edge around the camera lenses:
- Elevates the phone when placed on flat surfaces
- Protects the camera lenses from scratches and direct contact
- Maintains the quality of your photos and videos
Lightweight Design
Each case weighs only 50 grams, offering:
- Robust protection without adding excessive bulk to your iPhone
- Optimal comfort for everyday use
Key Benefits
1. Superior protection against drops and scratches
2. Luxurious feel with the soft-touch finish
3. Extended longevity of your device with comprehensive protection features
4. Stylish design that complements your iPhone
5. Lightweight for comfortable daily use
Experience the quality and style of our iPhone cases for yourself by exploring our iPhone Case Collection.
Discover the perfect blend of protection, elegance, and functionality.
4. Do you have an ambassador program?
Of course we do! Coconut Mood Club® offer an exciting compensation program for content creators, whether you're an experienced professional or just starting out. We value creativity and authentic engagement, and we're always looking for passionate individuals to join our community.
Our Content Creator Program
We welcome both professional and aspiring content creators to be part of our brand journey. Here's what you need to know:
For Professional Content Creators
If you're an established creator in the following niches, we'd love to hear from you:
- Travel
- Fashion
- Lifestyle
To apply, please provide us with recent social media insights, including:
- Story views
- Link click rates
- Reels statistic
- Audience insights (location, age, gender)
For Aspiring Content Creators
If you're new to content creation but have a passion for video content, we want to support your journey. To apply, please share with us:
- Examples of video content you've created
- Your content portfolio, if available
How to Apply
Interested in becoming a Coconut Mood Club® ambassador? We'd love to hear from you! For more details about our program and to apply, please visit our Content Creator page.
Why Join Our Program?
- Competitive compensation
- Opportunity to work with a growing brand
- Support for both experienced and new content creators
- Chance to showcase your creativity
- Access to exclusive products and promotions
We believe in fostering a community of diverse and talented creators. Whether you're a seasoned influencer or just starting your content creation journey, we have opportunities for you to grow with Coconut Mood Club.
Ready to take the next step? Visit our Content Creator page now to learn more and apply for our ambassador program. Let's create something together 💖
5. Can we sell your products in our shops?
Absolutely! At Coconut Mood Club®, we're excited to partner with retailers who share our passion for quality iPhone accessories. We offer an attractive B2B program designed specifically for businesses interested in selling our products in their stores.
Our B2B Wholesale Program
We've developed a comprehensive wholesale program that provides numerous benefits for retail partners:
- Preferential pricing: Benefit from competitive wholesale rates designed for retail partners.
- Quality products: Offer your customers our premium, innovative iPhone cases with strap and accessories.
- Brand recognition: Leverage the growing popularity of the Coconut Mood Club® brand.
Why Partner with Coconut Mood Club?
- Unique product range: Our 2-in-1 iPhone cases offer a distinctive selling point for your store.
- High-quality materials: Ensure customer satisfaction with our durable and stylish products.
- Flexible order quantities: We cater to businesses of all sizes.
How to Get Started
Interested in becoming a Coconut Mood Club® retail partner? We're eager to explore this opportunity with you! For more details about our wholesale program, including pricing tiers, minimum order quantities, and available products, please visit our Wholesale (B2B) page.
On this page, you'll find:
- Detailed information about our B2B program
- An easy-to-use application form
- Contact details for our dedicated wholesale team
Next Steps
Ready to enhance your product offering with Coconut Mood Club's innovative iPhone accessories? Visit our Wholesale (B2B) page now to learn more and apply for our wholesale program. Let's grow together and bring exceptional products to your customers!
We look forward to the possibility of partnering with your business and helping you offer our unique products to your customers 💖
6. Coconut mood club® giveaway: One trip per month? Really?!
Yes, It's True: A Monthly Adventure Awaits!
Coconut Mood Club® isn't just a brand; it's a community. We're deeply grateful for your trust, and to show our appreciation, we've created something extraordinary!
How Our Giveaway Works
Monthly Trip Giveaway
Every month, we're giving one of our valued customers the chance to explore the world. It's not just about selling products; it's about creating experiences and memories.
How to Enter
When you spend over £50, you're doing more than shopping – you're opening the door to adventure:
- Get a chance to win an incredible trip
- Enjoy free shipping on your order
- Access exclusive offers
Why We're Doing This
At Coconut Mood Club®, we believe in:
- Building a strong, vibrant community
- Showing genuine appreciation for our customers
- Creating unforgettable experiences
Ready to Join the Adventure?
Curious? Want to be part of something extraordinary?
Click here to learn more about the Coconut Mood Club® Giveaway! 🌎
What You Get with Every £50+ Purchase
- Automatic entry into our monthly trip giveaway
- Free shipping on your order
- Access to exclusive Coconut Mood Club® offers
Don't miss out on this chance to turn your phone accessory purchase into a potential globe-trotting adventure! ✈️
